Government agencies, emergency service providers, security companies, first responders, and many other organizations worldwide rely on VPI's award-winning Prioriti Interactions Suite of communication center solutions to capture, analyze, evaluate, and share their recorded communications.
VPI Empower 911
In order to save more lives, better protect property and help prevent crimes, emergency communication centers strive to provide the highest level of service possible. The next-generation VPI EMPOWER 911 suite, built on proven platform with an acclaimed 15-year history, provides latest-generation tools to record, analyze, evaluate, and improve the quality of emergency call taker and dispatcher communications, while also reducing costs and personnel turnover.
VPI Quality Pro
Are your contact center operations and processes fully optimized? Are your front-line employees
trained to deliver an outstanding customer experience on every call? Due to the vast quantities of
interactions managed by contact centers on a daily basis, agents have a profound influence on
costs, revenues and the quality of customer care. With VPI QUALITY PRO, you can transform
the quality management process with analytics-driven call selection, targeted evaluation and
coaching, and a wealth of actionable insights.
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